the legal bits

contents of this page

  1. Terms and Conditions

  2. Privacy Policy inc. Cookie Information

  3. Donations and Transparency

Please read all of these documents as you use of our site indicates your acceptance. If you do not accept the contents of these documents, please refrain from using our website. We may change these documents without notice so do check back regularly.

Thank you for visiting smileponytherapies.co.uk!

 

terms and conditions

 

information about us

smileponytherapies.co.uk is a website operated by Smile Pony Therapies CIC, a community interest company, registered in England and Wales (12148720). Registered address: Mansion House Farm, Lightwood Lane, Sheffield, S8 8BG, UK.

reliance on information & disclaimer

The information on this website is intended as general information only and does not claim to be, or constitute legal, scientific or other professional advice and should not be relied upon as such.

We do not accept any responsibility for any loss incurred by accessing or relying upon information posted on this site, and to the fullest extent of the English Law, we exclude all liability for loss or damages arising directly or indirectly from your use of this site. This does not our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited by law.

accessing our site

Our site is not intended for use by people under 16 years of age and we do not knowingly collect data from children.

Access to our site is on a temporary basis and we may withdraw or change some of the services we offer without notice. We will not be liable is for any reason our site is unavailable for any reason or time period.

copyright and intellectual property rights

We are the owner of all intellectual properties rights in our site and the material published in it. You must not copy or reproduce any of the images, text or other content of the website without prior permission from us. If you would like to share our information or images, please email smileponytherapiescic@gmail.com to obtain permission. If permission is granted, please credit us accordingly.

information about customers and visitors to this site

We collect information on our customers and visitors to this site in accordance to our privacy policy outlined below. By using this site, it is indicated that you agree to this privacy policy. If you do not, please refrain from using the site.

CRIMINAL ACTIVITY

You must not misuse our site with viruses, trojans or other malicious or technologically harmful materials. You must not attempt to gain access to our site, its hosting or any databases connected to our site.

If you are found to be misusing our site, or doing any of the above, you will be committing a criminal offence and we will report you to the appropriate law enforcement bodies. Your use of this site will be terminated.

We accept no liability for any loss or damage caused by viruses, malicious attacks or other technologically harmful material that may infect your computer, its programs, data or other proprietary material due to your use of our site, downloading any information from our site, or any links in our site.

links to other sites

Where our website contains links to other websites and information, this is provided for general information only, and we do not accept liability for any loss or damages arising from your use of these sites. We advice you to check the terms and conditions and privacy policies of any sites you access from links in this site.

donations and payment information

When you make a donation to our website, we use third party payment processors to collect that payment. Our payment processors are Stripe (for credit card, debit card and Apple Pay payments), and Paypal (for Paypal transactions - you will need a Paypal account to use this method of payment). Your payment data is shared with these payment processors so that they can securely process your payment. Once the payment has been completed, we do not hold a copy of your payment information. If you would like more information on how our payment processors handle your money, please visit the respective websites.

jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, the use of this website.

Changes to these terms

We may change these terms and conditions at any time, without notice to you, so please check these terms and conditions frequently.

contact us

If you have any concerns with anything posted on our website, please email smileponytherapiescic@gmail.com. You can also contact us via our contact form on the contact page.

 

privacy policy

 

VISITOR DATA - CUSTOMERS

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

VISITOR DATA - WEBSITE VISITORS

This website is not intended for use by under 16’s, and we do not knowingly collect data from under 13s. This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

ANALYTICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

You can delete and block cookies from your browser by accessing the browser settings.

Making a donation

When you make a donation to us, you can pay using either Credit/Debit Card, Apple Pay or Paypal. Any payments made by Credit/Debit cards or Apple Pay are processed by Stripe. Paypal payments are processed through Paypal. As such, we share your information with our payment processors who securely process your payment, and with Squarespace who enable us to accept donations. When you have given a donation, you will receive an automatic email confirmation - it is not possible to unsubscribe from these confirmation emails. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

When checking out at the Donation page, you have the option to sign up to our mailing list. From this mailing list, we will send you News and Updates, and also sometimes marketing emails. Please see below for more details.

MARKETING EMAILS

When you sign up to our mailing list, we will send you news and updates about the Smile Ponies team. We may also send you marketing emails from time to time. We share your contact information with MailChimp, our email marketing provider. Your name and email address are stored within the MailChimp platform. You can unsubscribe from news, updates and marketing emails at any time by clicking the unsubscribe link within the emails. You will then be removed from our subscriber list and we delete unsubscribed emails from our MailChimp database. We will not distribute or sell your data.

our contact form

Completing a contact form submission on our contact page does not sign you up to any mailing list. Submission of this form sends your name and email address to smileponytherapiescic@gmail.com so that we can respond to your query.

CUSTOMER ACCOUNTS

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

ORDER AND ACCOUNT EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a Customer Account, Your Customer Account password has been reset or updated, You’ve made a purchase or Your order has shipped.

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

FONTS

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

 

donations and transparency

 

data protection

Any data collected as part of your donation, is collected in accordance with our Privacy Policy outlined above. We will never transfer your data to other third parties.

Please see above as to how donation payments are processed.

donation transparency

As a Community Interest Company, we are able to accept donations towards our organisation. These donations are used to help us spread smiles and happiness to those who need it most, and we do this using pony therapies. We are grateful for all donations, large or small. More information as to how your donation is used can be found on the DONATE page.

We aim to be transparent and honest about what we use donation money for, and if you’d like more information about how we used your donation, please contact us.

In our blog, and on our social media pages (Instagram: @smileponytherapies and Facebook: @smileponytherapies - both linked in the header navigation and in the footer) we will share stories about how we use your generous donations to help others.

We respect the rights and privacy of our supporters and will never pressurise you to make a donation. We will never cold call members of the public asking for donations, and we will never share or sell your data.

If you are unhappy with anything we have done whilst fundraising, please contact us to make a complaint.